What to look for when selecting a pet care company

With hundreds of pet services starting up, it is difficult to know which company is right to care for your pet and your home, so let me help you see what should be considered when looking for someone to care for your pet(s). Look for;

• Staff qualified in first aid for small animals who have a proven track record for loving and caring for animals
• A team police checked to ensure your pets and your home are safe while you are away from your home
• A team aware of all the regulations and who comply with them:
  • Clean Neighbourhoods and Environment Act 2005
  • Road Traffic Act 1988
  • The Control of Dogs Order 1992
  • Animal Health Act 1981
  • Dogs (Protection of Livestock) Act 1953
• Can evidence Public Liability insurance is in place and loss of key insurance
• Consider a company who has a team, so you are never let down when someone is ill or on holiday
• Make sure you always meet the person prior to the first visit and you are happy with how they are around your pet and how your pet responds to them. Make sure they take notes and put an agreement together stating what service they will be providing
• Finally ensure that they are a member of a pet sitting organisation as this means they will have been visited and assessed by an external body thus providing you with more guarantees and peace of mind

Terms & Conditions

1. All agreements

Acceptance of our services is deemed acceptance of our Terms & Conditions and Privacy Policy and an agreement to pay our fees on time. 

All information should be provided at the initial greeting meeting. We reserve the right to either impose supplementary charges and/or terminate the agreement if, the assignment changes from the description given by the client and needs more time or responsibility or if there is a change in nature of the assignment which could not have been reasonably foreseen by either party.

We will not be liable for any damage or injury caused by your pet except that of proven Third Party. Wherever possible we will attempt to accommodate your preferred visit time, however, to keep costs down we will decide the most direct route at the beginning of each day.

We cannot be held liable for any theft or damage to your property or injury/illness to your pet unless because of our negligence.

We reserve the right to deny or terminate service because of financial concerns and any outstanding bills may be pursued through the small claims courts. 

If no notice is given by the client of cancellation and we arrive at the property to be told we are not required, a charge will be made for that visit.

We will act as a guardian during your absence and take any action which we consider suitable to protect and keep in good health your pet(s) in accordance with the current animal welfare act. Where the need arises to transport them to your veterinary surgery for treatment you will be responsible for payment to them on your return. LeoBo Pet Day Care Solutions Ltd assumes no responsibility for the loss of the pet(s) and is released from all liability related to transportation, treatment and expense.

2. All Dog Agreements

We reserve the right to stop walking a dog if it shows aggression to the team, members of the public or other dogs or we may demand that a muzzle is supplied. 

Extreme weather conditions may mean a curtailment or cancellation of our dog walking services at short notice. (We will keep your pet company if we can get there although it is likely you will also have been unable to travel). In extreme heat we will not walk your dog but will allow a toilet break and ensure they have access to plenty of water and will sit in a shaded area of the garden with them. 

We cannot walk ill dogs or dogs known to have an infection as even on a one to one basis there is a risk of cross infection. 

LeoBo Pet Day Care Solutions Ltd Privacy Policy

LeoBo Pet Day Care Solutions is dedicated to protecting the confidentiality and privacy of information entrusted to us. As part of this fundamental obligation, LeoBo Pet Day Care Solutions is committed to the appropriate protection and use of personal information, collected through our website, enquiry forms, telephone calls, emails and other mediums. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are still happy with any amendments we have made. This policy is effective from 1^st May 2018.

A)   DATA PROTECTION PRINCIPLES

Under General Data Protection Regulations (GDPR), all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

• Processing is fair, lawful and transparent
• Data is collected for specific, explicit, and legitimate purposes
• Data collected is adequate, relevant and limited to what is necessary for the purposes of processing
• Data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
• Data is not kept for longer than is necessary for its given purpose
• Data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
• We comply with the relevant GDPR procedures for international transferring of personal data

B)   TYPES OF DATA COLLECTED AND HELD

We may collect the following information:

• Name
• Demographic information such as address and postcode
• Contact information including email address
• Pet information

C)   COLLECTING YOUR DATA

You provide several pieces of data to us directly during the initial contact period and subsequently at the initial assessment day with your pet.

In some cases, we will collect data about you from third parties, such as Veterinary Centres should your pet become ill whilst in our care.

Personal data is kept in files and within the Company’s IT system.

D)   LAWFUL BASIS FOR PROCESSING

The law on data protection allows us to process your data for certain reasons only. We process your data in order to comply with our legitimate interests we have with you.

The information below categorises the types of data processing we undertake and the lawful basis we rely on.

E)   FAILURE TO PROVIDE DATA

Your failure to provide us with data may mean that we are unable to fulfil our requirements with you. This could include being unable to offer you services for your pet.

F)   WHO WE SHARE YOUR DATA WITH

Employees within our company who have responsibility for, administration and Pet Day Care Specialists will have access to your data which is relevant to their function. All employees with such responsibility have been trained in ensuring data is processed in line with GDPR.

Data is shared with third parties for the following reasons: For emergency visits to your Veterinary centre or alternative Veterinary Surgery if one closer must be used for the welfare of the animal.

We do not share your data with bodies outside of the European Economic Area.

G)   PROTECTING YOUR DATA

We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such.

Please be aware that LeoBo Pet Day Care Solutions website may contain links to other sites that are not covered by this Privacy Policy. We encourage users to review the Privacy Policy of each website visited before disclosing any personal information.

H)   RETENTION PERIODS

We only keep your data for as long as we need it for, which will be at least for the duration of your enquiry or until the end of your contract with us. Some data retention periods are set by the law. Retention periods can vary depending on why we need your data, as set out below:

I)   CONSENT

Where you have provided consent to use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data.

J)   MAKING A COMPLAINT

If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

K)   DATA PROTECTION COMPLIANCE

Our appointed compliance officer in respect of our data protection activities is: Michelle Silvester